Switching mobile networks while retaining your existing number, a process known as Mobile Number Portability (MNP), has become increasingly popular due to various reasons such as better service quality, improved signal coverage, or more economical packages offered by different carriers. If you are a Zong customer and have decided to switch to Telenor, this guide will walk you through the entire process, both online and via a franchise.

Why Convert from Zong to Telenor?

Before diving into the conversion process, it’s essential to understand why one might want to switch from Zong to Telenor. Users may choose to switch for several reasons:

  1. Signal Coverage: Telenor might offer better signal coverage in some areas where Zong’s network is weak.
  2. Cost-Effective Packages: Telenor may provide more economical packages that suit your usage better.
  3. Customer Service: Users may find Telenor’s customer service more responsive and efficient.
  4. Network Performance: Telenor might offer superior data speeds and overall network performance.

Regardless of your reason, the conversion process is straightforward and can be done from the comfort of your home or by visiting a franchise.

Converting Zong to Telenor Online

Converting your Zong number to Telenor online is a convenient method, especially if you prefer to handle things without stepping out of your home. Follow these steps:

  1. Compose a New SMS: Open the messaging app on your phone and create a new SMS.
  2. Type MNP: In the message body, type “MNP”.
  3. Send to 667: Send this message to 667.
  4. Reply with CNIC: You will receive a response asking for your CNIC (Computerized National Identity Card) number. Reply with your CNIC number.
  5. Forward the Message: Once you have replied with your CNIC number, forward this entire message to 76345 (Telenor’s number for MNP requests).

After sending these messages, you will receive a call from a Telenor representative to confirm your request. This call is crucial as it validates your intention to switch networks. After this, you have to visit your nearest telenor franchise or retailer to collect your Telenor sim.

Converting Zong to Telenor via Franchise

If you prefer face-to-face interaction or encounter issues with the online method, visiting a franchise is an effective alternative. Here’s what you need to do:

  1. Visit the Nearest Telenor Franchise/Customer Care Center: Locate and visit the nearest Telenor franchise or customer care center.
  2. Carry Necessary Documents: Bring along your original CNIC and a photocopy of it. Ensure that the number you wish to convert is registered under this CNIC with the PTA.
  3. Provide Details: The representative will ask for your name, the Zong number you want to convert, and your CNIC number. You might also need to answer additional queries to verify your identity.
  4. Processing Time and Charges: After submitting your request, it will take approximately four working days to process. You will need to pay approx. Rs. 150 for the new SIM card, which will come pre-loaded with Rs. 50 balance.

It is important to note that you should not visit a Zong franchise for this process as they are not authorized to convert numbers from Zong to another network.

Things to Keep in Mind

  1. No Number Change: The process allows you to retain your existing number, so there’s no need to inform contacts of a new number.
  2. Verification Call: Be prepared to answer a verification call from the new network provider, which is a standard part of the process.
  3. Balance Transfer: Ensure you use up any remaining balance on your Zong SIM before initiating the conversion, as the balance may not be transferred to the new SIM.
  4. Service Interruption: During the conversion process, there might be a brief period when your service is interrupted. Plan accordingly.


Switching from Zong to Telenor is a seamless process that can significantly improve your mobile experience if Telenor offers better services in your area. Whether you choose to do it online or through a franchise, the steps are straightforward and designed to retain your current number, making the transition as smooth as possible. With this guide, you now have all the necessary information to make the switch effortlessly and enjoy the benefits that come with Telenor’s network.

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